When Calls Go Wrong: How to Detect Problematic Calls Based on Log-Files and Emotions?

Erstveröffentlichung
2008
Autoren
Herm, Ota
Schmitt, Alexander
Liscombe, Jackson
Beitrag zu einer Konferenz


Erschienen in
INTERSPEECH 2008: Annual conference of the International Speech Communication Association (ISCA). - Red Hook, NY : ISCA-International Speech Communication Association, 2008. - S. 463-466. - ISBN 978-1-61567-378-0
Institutionen
Institut für Informationstechnologie
Konferenz
9th Annual Conference of the International-Speech-Communication-Association (INTERSPEECH 2008), 2008-09-22 - 2008-09-26, Brisbane
Schlagwörter
[Freie Schlagwörter]: online call quality monitoring | emotion recognition | problematic dialogue prediction
[DDC Sachgruppe]: DDC 000 / Computer science, information & general works | DDC 620 / Engineering & allied operations
Metadata
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