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AuthorKraus, Matthiasdc.contributor.author
AuthorWagner, Nicolasdc.contributor.author
AuthorCallejas, Zoraidadc.contributor.author
AuthorMinker, Wolfgangdc.contributor.author
Date of accession2022-01-18T08:13:04Zdc.date.accessioned
Available in OPARU since2022-01-18T08:13:04Zdc.date.available
Date of first publication2021-08-09dc.date.issued
AbstractHumans and machines harmoniously collaborating and benefiting from each other is a long lasting dream for researchers in robotics and artificial intelligence. An important feature of efficient and rewarding cooperation is the ability to assume possible problematic situations and act in advance to prevent negative outcomes. This concept of assistance is known under the term proactivity. In this article, we investigate the development and implementation of proactive dialogues for fostering a trustworthy human-computer relationship and providing adequate and timely assistance. Here, we make several contributions. A formalisation of proactive dialogue in conversational assistants is provided. The formalisation forms a framework for integrating proactive dialogue in conversational applications. Additionally, we present a study showing the relations between proactive dialogue actions and several aspects of the perceived trustworthiness of a system as well as effects on the user experience. The results of the experiments provide significant contributions to the line of proactive dialogue research. Particularly, we provide insights on the effects of proactive dialogue on the human-computer trust relationship and dependencies between proactive dialogue and user specific and situational characteristicsdc.description.abstract
Languageendc.language.iso
PublisherUniversität Ulmdc.publisher
LicenseCC BY 4.0 Internationaldc.rights
Link to license texthttps://creativecommons.org/licenses/by/4.0/dc.rights.uri
KeywordVirtual assistantsdc.subject
KeywordCollaborationdc.subject
KeywordHuman-computer trustdc.subject
KeywordProactivitydc.subject
KeywordSpoken dialogue systemdc.subject
Dewey Decimal GroupDDC 620 / Engineering & allied operationsdc.subject.ddc
LCSHTask analysisdc.subject.lcsh
LCSHRobotsdc.subject.lcsh
LCSHHuman-computer interactiondc.subject.lcsh
LCSHMeteorologydc.subject.lcsh
LCSHLicensesdc.subject.lcsh
TitleThe role of trust in proactive conversational assistantsdc.title
Resource typeWissenschaftlicher Artikeldc.type
VersionpublishedVersiondc.description.version
DOIhttp://dx.doi.org/10.18725/OPARU-40914dc.identifier.doi
URNhttp://nbn-resolving.de/urn:nbn:de:bsz:289-oparu-40990-8dc.identifier.urn
GNDLernaufgabedc.subject.gnd
GNDMobiler Roboterdc.subject.gnd
GNDMensch-Maschine-Kommunikationdc.subject.gnd
GNDMeteorologiedc.subject.gnd
GNDLizenzdc.subject.gnd
GNDKollaborationdc.subject.gnd
FacultyFakultät für Ingenieurwissenschaften, Informatik und Psychologieuulm.affiliationGeneral
InstitutionInstitut für Nachrichtentechnikuulm.affiliationSpecific
Peer reviewjauulm.peerReview
DCMI TypeTextuulm.typeDCMI
CategoryPublikationenuulm.category
In cooperation withUniversity of Granadauulm.cooperation
DOI of original publication10.1109/ACCESS.2021.3103893dc.relation1.doi
Source - Title of sourceIEEE Accesssource.title
Source - Place of publicationInstitute of Electrical and Electronics Engineerssource.publisher
Source - Volume9source.volume
Source - Year2021source.year
Source - eISSN2169-3536source.identifier.eissn
EU project uulmMENHIR / Mental health monitoring through interactive conversations / EC / H2020 / 823907uulm.projectEU
Bibliographyuulmuulm.bibliographie
xmlui.metadata.uulm.OAfundingOpen-Access-Förderung durch die Universität Ulmuulm.OAfunding


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