Show simple item record

AuthorGraef, Rolanddc.contributor.author
AuthorKlier, Mathiasdc.contributor.author
AuthorKluge, Kiliandc.contributor.author
AuthorZolitschka, Jan Felixdc.contributor.author
Date of accession2020-10-26T10:15:44Zdc.date.accessioned
Available in OPARU since2020-10-26T10:15:44Zdc.date.available
Date of first publication2020dc.date.issued
Languageendc.language.iso
PublisherUniversität Ulmdc.publisher
KeywordHuman-machine collaborationdc.subject
KeywordOnline customer servicedc.subject
KeywordTextual case-based reasoningdc.subject
KeywordLong-term feedbackdc.subject
KeywordDESIGN SCIENCE RESEARCHdc.subject
KeywordFAQ FINDERdc.subject
KeywordRETRIEVALdc.subject
KeywordPERFORMANCEdc.subject
KeywordWEBdc.subject
Dewey Decimal GroupDDC 000 / Computer science, information & general worksdc.subject.ddc
TitleHuman-machine collaboration in online customer service - a long-term feedback-based approachdc.title
Resource typeWissenschaftlicher Artikeldc.type
FacultyFakultät für Mathematik und Wirtschaftswissenschaftenuulm.affiliationGeneral
InstitutionInstitut für Technologie- und Prozessmanagementuulm.affiliationSpecific
DCMI TypeTextuulm.typeDCMI
CategoryPublikationsnachweiseuulm.category
DOI (external)10.1007/s12525-020-00420-9dc.identifier.doiExternal
Source - Title of sourceElectronic Marketssource.title
Source - Place of publicationSpringersource.publisher
Source - Year2020source.year
Source - ISSN1019-6781source.identifier.issn
Source - eISSN1422-8890source.identifier.eissn
Open AccessOther Golduulm.OA
Suitable communityFakultät für Mathematik und Wirtschaftswissenschaftenuulm.community
WoS000530815000001uulm.identifier.wos
University Bibliographyjauulm.unibibliographie


Files in this item

FilesSizeFormatView

There are no files associated with this item.

This item appears in the following Collection(s)

Show simple item record