| Author | Graef, Roland | dc.contributor.author |
| Author | Klier, Mathias | dc.contributor.author |
| Author | Kluge, Kilian | dc.contributor.author |
| Author | Zolitschka, Jan Felix | dc.contributor.author |
| Date of accession | 2020-10-26T10:15:44Z | dc.date.accessioned |
| Available in OPARU since | 2020-10-26T10:15:44Z | dc.date.available |
| Date of first publication | 2020 | dc.date.issued |
| Language | en | dc.language.iso |
| Publisher | Universität Ulm | dc.publisher |
| Keyword | Human-machine collaboration | dc.subject |
| Keyword | Online customer service | dc.subject |
| Keyword | Textual case-based reasoning | dc.subject |
| Keyword | Long-term feedback | dc.subject |
| Keyword | DESIGN SCIENCE RESEARCH | dc.subject |
| Keyword | FAQ FINDER | dc.subject |
| Keyword | RETRIEVAL | dc.subject |
| Keyword | PERFORMANCE | dc.subject |
| Keyword | WEB | dc.subject |
| Dewey Decimal Group | DDC 000 / Computer science, information & general works | dc.subject.ddc |
| Title | Human-machine collaboration in online customer service - a long-term feedback-based approach | dc.title |
| Resource type | Wissenschaftlicher Artikel | dc.type |
| Faculty | Fakultät für Mathematik und Wirtschaftswissenschaften | uulm.affiliationGeneral |
| Institution | Institut für Technologie- und Prozessmanagement | uulm.affiliationSpecific |
| DCMI Type | Text | uulm.typeDCMI |
| Category | Publikationsnachweise | uulm.category |
| DOI (external) | 10.1007/s12525-020-00420-9 | dc.identifier.doiExternal |
| Source - Title of source | Electronic Markets | source.title |
| Source - Place of publication | Springer | source.publisher |
| Source - Year | 2020 | source.year |
| Source - ISSN | 1019-6781 | source.identifier.issn |
| Source - eISSN | 1422-8890 | source.identifier.eissn |
| Open Access | Other Gold | uulm.OA |
| Suitable community | Fakultät für Mathematik und Wirtschaftswissenschaften | uulm.community |
| WoS | 000530815000001 | uulm.identifier.wos |
| University Bibliography | ja | uulm.unibibliographie |
